Privacy Policy

Welcome to PoltuDa.in ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or use our platform to discover trusted local service professionals including plumbers, electricians, carpenters, painters, welders, AC technicians, and other home service providers.

By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

Our Privacy Commitment at a Glance

PoltuDa.in is a service provider discovery platform. Here are the key things you should know:

We collect only Service Provider data: Our platform collects personal information only from service providers (partners) who register on our platform. We do not require or collect personal data from users who browse or search for services.
No user login or account required: You can freely browse, search, and discover service providers on PoltuDa.in without creating an account or logging in. We believe in providing open access to service information.
We do not sell your data: We will never sell, rent, or trade any personal information to third parties for their marketing or commercial purposes. Your data stays with us and is used only to operate our platform.

1. How Our Platform Works

PoltuDa.in is a service provider discovery and listing platform. We help users find trusted local service professionals in their area. Here's how it works:

For Users (Visitors): You can browse, search, and view service provider profiles, their services, ratings, and contact details — all without creating an account or logging in. No personal data is required from you to use our platform.
For Service Providers (Partners): Service professionals register on our platform by providing their business and personal details. This allows them to be listed and discovered by potential customers.

2. Information We Collect

2.1 Service Provider (Partner) Information

When a service professional registers as a partner on our platform, we collect the following information:

Identity Information: Full name, profile photo
Contact Information: Email address, phone number, service address, area, city, district, state, pincode
Account Credentials: Password (stored securely)
Professional Details: Skills, services offered, main service category, sub-services, experience
Identity Verification: Government-issued ID (Aadhaar card, PAN card, Voter ID, Driving License) for verification purposes
Service Area & Location: GPS coordinates, locations where services are provided
Business Documents: GST registration (if applicable), trade licenses

This information is collected solely to create their public listing on PoltuDa.in and help customers find and contact them.

2.2 Information We Do NOT Collect from Users

We want to be clear about what we do not collect from visitors browsing our platform:

We do not require user registration or login
We do not collect your name, email, phone number, or address
We do not collect any payment or financial information from users
We do not create user accounts or profiles

2.3 Automatically Collected Information (All Visitors)

Like most websites, when you visit our platform, some basic technical information is automatically collected:

Device Information: Device type, browser type and version, operating system
Usage Information: Pages visited, search queries, time spent on platform
Log Data: IP address, access times, referring URLs
Cookies: Essential cookies for basic website functionality and analytics cookies (with your consent)

This data is collected anonymously and is used only to improve platform performance and user experience. It is not linked to any personal identity.

3. How We Use Information

3.1 Service Provider Data

We use service provider information to:

Create and display their public service listing on our platform
Help customers discover and contact them for services
Verify their identity and credentials for trust and safety
Manage their partner account and profile
Send account-related notifications (password resets, profile updates, security alerts)
Communicate important platform updates and policy changes

3.2 Automatically Collected Data

We use anonymous technical data to:

Analyze usage patterns to improve our platform and user experience
Fix bugs and troubleshoot technical issues
Ensure platform security and prevent abuse
Understand how visitors use our platform to develop better features

4. We Do Not Sell Your Data

PoltuDa.in will never sell, rent, or trade your personal information to any third party for their marketing, advertising, or commercial purposes.

We may share limited information only in the following necessary circumstances:

Public Listing: Service provider business details (name, services, area, contact) are displayed publicly on the platform — this is the core purpose of registration
Legal Compliance: We may disclose information when required by law, court order, or government regulation
Platform Safety: To investigate fraud, security breaches, or violations of our terms of service
Service Providers: We may use third-party hosting, analytics, or email services to operate our platform, but they are contractually bound to protect your data and cannot use it for their own purposes

5. No User Login Required

PoltuDa.in is designed to be open and accessible to everyone. You can:

Browse all service categories without signing up
Search for service providers in your area without an account
View provider profiles, services, and contact details freely
Contact service providers directly using the information displayed on their profiles

Only service providers (partners) who wish to list their services on our platform need to create an account. This account is used solely for managing their service listing and profile.

6. Data Security

We implement security measures to protect the personal information of our registered service providers:

Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS encryption
Secure Storage: Personal data is stored in secure databases with restricted access controls
Access Controls: Only authorized personnel with a legitimate business need can access provider data
Password Security: Service provider passwords are securely hashed using industry-standard methods
Regular Monitoring: We monitor our systems for potential security vulnerabilities and threats

While we strive to protect data, no method of transmission over the internet is 100% secure. We encourage service providers to use strong passwords and protect their account credentials.

7. Data Retention

We retain service provider information for as long as:

Their account is active and their service listing is live on our platform
Required to comply with legal, accounting, and regulatory requirements
Necessary to resolve disputes and enforce our agreements

Service providers can request deletion of their account and associated personal data at any time. Upon account deletion, we will remove their public listing and personal information, except where retention is required by law.

Anonymous analytics data (which cannot identify any individual) may be retained for platform improvement purposes.

8. Service Provider Rights

Registered service providers have the following rights regarding their personal data:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate or incomplete information in your profile
Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
Data Portability: Request your data in a commonly used, machine-readable format
Withdraw Consent: Withdraw previously given consent for data processing
Marketing Opt-out: Unsubscribe from promotional communications at any time

To exercise any of these rights, please contact us at privacy@poltuda.in. We will respond to your request within 30 days.

9. Cookies & Tracking Technologies

We use minimal cookies to ensure our website functions properly:

9.1 Types of Cookies We Use

Essential Cookies: Required for basic platform functionality and security
Analytics Cookies: Help us understand how visitors interact with our platform (using tools like Google Analytics) — this data is anonymous and aggregated

9.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

View and delete existing cookies
Block all or third-party cookies
Set preferences for certain websites

Note: Disabling essential cookies may affect basic platform functionality.

10. Third-Party Links & Services

Our platform may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their privacy practices.

We integrate with the following types of third-party services:

Maps & Location: Leaflet / OpenStreetMap for location services and map display
Analytics: Google Analytics for anonymous usage tracking
Communication: Email service providers for partner notifications

We encourage you to review the privacy policies of any third-party services you interact with.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has registered as a service provider on our platform, please contact us immediately at privacy@poltuda.in.

Upon verification, we will promptly delete such information from our systems.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes:

We will update the "Last Updated" date at the top of this page
For significant changes, we will post a prominent notice on our platform
Registered service providers will be notified via email for major changes

Your continued use of our platform after any changes indicates your acceptance of the updated Privacy Policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer to address any concerns or complaints regarding data processing:

Grievance Officer: [Name]

Email: grievance@poltuda.in

Address: Buniadpur, Dakshin Dinajpur, West Bengal - 733121

Response Time: We will acknowledge your complaint within 24 hours and resolve it within 30 days.

14. Governing Law

These Terms shall be interpreted in accordance with applicable Indian laws including:

Information Technology Act, 2000
Digital Personal Data Protection Act, 2023
Consumer Protection Act, 2019

15. Shop Listing Disclaimer

PoltuDa acts as a listing platform. Shop owners are solely responsible for the accuracy of shop details, offers, pricing, and business information displayed on the platform.

16. Offer Content Disclaimer

PoltuDa does not guarantee the validity, availability, or pricing of any offer listed by shopkeepers. Customers are advised to confirm details directly with the shop.

Shop listings may be displayed based on user location or selected category to improve local discovery experience.
PoltuDa does not process payments or act as a party in any transaction between customers and shopkeepers.
We may use approximate location data to display nearby shops and services for a better user experience.
Shop contact details provided during registration may be publicly visible to users browsing the platform.

PoltuDa reserves the right to introduce service fees, subscription plans, or premium features in the future. Any such changes will be notified to users in advance.